A national courier network replaced spreadsheet-based dispatch with WaveCourier and WaveGrid, lifting on-time delivery to 97.4% and cutting COD reconciliation time by 80%.
97.4%
On-time delivery rate
On-time delivery rate
COD reconciliation time
Fleet unplanned downtime
01 — Context
The challenge
Metro Express dispatched over 800 riders daily using a spreadsheet and phone calls. Cash-on-delivery reconciliation took the finance team most of a week every month, and there was no way to know a rider's location without calling them directly.
02 — What we built
The solution
WaveCourier replaced manual dispatch with live GPS tracking and route optimization, while its COD reconciliation engine matched rider cash-in-hand against deposits automatically. WaveGrid was added to monitor the delivery-vehicle fleet's maintenance needs predictively.
Built with
“Reconciliation used to eat a full week of our finance team's time every month. Now it's a same-day review of flagged exceptions.”
Imran Kabir
Head of Finance, Metro Express Logistics